 As part of Markel Corporation, Markel American Insurance Company is an “A” rated insurer that offers long-term financial strength and stability. We consistently price and underwrite our programs to provide value to our customers while maintaining the financial security they need. This consistent approach promotes long-term availability and stability in products.
At Markel American, our philosophy of doing business is simple; we want to be fair and respectful to our fellow associates, producers and customers. We appreciate our business partners and strive for long-term, mutually profitable relationships. We strive to continually enhance our products and our service so that our customers remain with us as long as they have the need for our specialty insurance products. At Markel American, we do our utmost to treat our customers and partners well and let them know how important they are to us.
Many companies have a mission statement; some have a vision or creed. We live the "Markel Style". Through the years the Markel Style has served to provide a constant rudder to associates and management alike:
- Markel has a Commitment to Success. We believe in hard work and a zealous pursuit of excellence while keeping a sense of humor. Our creed is honesty and fairness in all our dealings.
- The Markel way is to seek to be a market leader in each of our pursuits. We seek to know our customers' needs and to provide our customers with quality products and service.
- Our pledge to our shareholders is that we will build the financial value of our company. We respect our relationship with our suppliers and have a commitment to our communities.
- We are encouraged to look for a better way to do things…to challenge management. We have the ability to make decisions or alter a course quickly. The Markel approach is one of spontaneity and flexibility. This requires a respect for authority but a disdain of bureaucracy.
- At Markel we hold the individual's right to self-determination in the highest light, providing an atmosphere in which people can reach their personal potential. Being results-oriented, we are willing to put aside individual concerns in the spirit of teamwork to achieve success.
Above all, we enjoy what we are doing. There is excitement at Markel, one that comes from innovating, creating, striving for a better way, sharing success with others…winning.
Markel American Mission Statement & Strategic Direction
Mission Statement
We are a market driven group of innovative specialty insurance professionals seeking value-added, long-term opportunities. We are dedicated to providing quality service and products to our customers and partners, challenging and rewarding work for associates and an excellent rate of return for our investors.
Strategic Direction
Continue to expand market leadership in core products. Maximize effectiveness of distribution channels. Significantly expand our product offerings by developing new partnerships and leveraging our product expertise. Increase focus on opportunities outside of regulated insurance. Capitalize on the Markel brand.
Markel American Claim Philosophy
The Claim Department at Markel American Insurance Company believes:
- That through prompt contact of the insured and claimant we can investigate, evaluate, and resolve the claim in a timely manner with checks for claim settlements sent out the same day as the agreement.
- That the best Claim Examiners are those who have specialized training and experience with the type of property involved in the loss.
- That legitimate questions may arise in the interpretation of a policy, and such disputes should be weighed in favor of our policyholders.
- That we help keep premiums affordable for our policyholders by only paying what is owed under the policy – and vigorously fighting incidents of insurance fraud.
- That when a claim is not covered under a policy, the insured deserves a prompt notification in writing; and when possible, be given suggestions on how to proceed to diminish their loss, or avoid similar situations in the future.
- That we demand the same standard of professionalism and excellence of those assisting us in the claim investigation & damage appraisal as we demand of ourselves.
- That if we fulfill our promise to provide second to none claim service, our policyholders will choose to remain customers of Markel American Insurance Company.
Learn more at: www.markelamerican.com
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